Comprehensive Help Center guide for TrustReview
TrustReview’s Help Center! Below, you’ll find detailed solutions for common questions, step-by-step instructions, and troubleshooting tips to ensure you have the best possible experience on our platform.
Solution:
Visit the Sign Up page on TrustReview.
Enter your email address, create a password, and click “Sign Up.”
Confirm your email address by clicking the verification link sent to your inbox.
Once verified, log in to your account and start using TrustReview to browse businesses and leave reviews.
Solution:
Log into your TrustReview account.
Navigate to Account Settings.
Edit your email address, name, and other personal details.
Click Save Changes to update your information.
Solution:
On the login page, click on Forgot Password?.
Enter your registered email address.
You will receive a password reset link in your email.
Follow the link and set a new password.
Solution:
Search for the business you want to review.
On the business profile page, click Write a Review.
Rate the business from 1 to 5 stars.
Write your review, detailing your experience.
Click Submit to post your review.
Solution:
Log into your account and go to Your Reviews.
Find the review you want to edit or delete.
Click Edit to make changes or Delete to remove the review.
Save or confirm your changes.
Solution:
Log into your account.
Click on Add Your Business on the dashboard.
Fill in the required business details (name, address, contact information, services).
Upload relevant images and a business logo.
Click Submit to create your listing.
Note: All listings are reviewed before going live.
Solution:
Search for your business in the TrustReview directory.
If your business is already listed, click on it to open the profile page.
Click Claim Business and follow the steps to verify your ownership.
You will receive a confirmation email after your claim is approved.
Solution:
Log in to your business account.
Navigate to your business profile and find the reviews section.
Under each review, click Reply.
Write your response professionally, addressing customer feedback.
Click Submit to post your response.
Solution:
Check your email and password for accuracy.
Ensure your account is verified (check your email for the verification link).
If you’ve forgotten your password, follow the Reset Password steps.
If the issue persists, contact support at support@trustreview.net.
Solution:
Try clearing your browser cache and cookies.
Ensure that your internet connection is stable.
Try accessing the site in another browser or device.
If the problem continues, please contact technical support at support@trustreview.net for assistance.
Solution:
Find the review you want to report.
Click Report next to the review.
Select the reason (e.g., offensive language, fake review).
Our moderation team will review the report and take appropriate action.
Solution:
If you are the business owner, respond to the review professionally.
If a review violates our guidelines, you can report it for removal.
If you are the reviewer, you can delete your review via your Review History page.
Solution:
Log into your business account.
Navigate to the Subscription section under Account Settings.
Choose your desired plan (e.g., Premium or Pro).
Enter your payment details and complete the purchase.
Solution:
Log into your account.
Go to Account Settings and click on Subscription.
You can upgrade, downgrade, or cancel your subscription from this page.
Solution:
Visit the Report a Problem page.
Select the type of issue you’re facing (business listing, review issue, technical problem, etc.).
Fill in the details of the problem and provide any relevant screenshots or files.
Submit the report, and our support team will respond within 24-48 hours.
Solution:
If you suspect a review is fake, click on the Report button next to the review.
Select Fake Review and provide details.
Our team will investigate and take appropriate action.
Solution:
We follow strict privacy practices and ensure your personal information is secure. We do not share your data with third parties without your consent. For more details, read our Privacy Policy.
Solution:
Send an email request to support@trustreview.net to delete your account.
We will process your request and remove all your data from the platform.
If you can’t find a solution or need additional help, our support team is here for you. Contact us through:
Email: support@trustreview.net
Phone: [Insert Phone Number]
Live Chat: Available during business hours on our website.
